Account Admin, Fleet - EXPERIENCED in Sanford, FL at KAR Auction Services

Date Posted: 10/10/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    2851 Saint Johns Parkway
    Sanford, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/10/2019

Job Description

Reporting to the Fleet Manager, this position will assist in obtaining required information and help with completion of necessary paperwork for sale of vehicles for one or more of the following departments: Consignment, Factory, Fleet/ Lease, Commercial Account, or E-Commerce in accordance with corporate guidelines to ensure maximum dollar sales volume in the most profitable way possible. This position will also assist in the Transportation Department by coordinating movement of fleet lease factory and consignment vehicles to and from the auction. will also assist with and perform various administrative and clerical duties relating to the sale. Perform all duties assigned by the Fleet Manager or designated manager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.

Reporting to the Fleet Manager, the Account Admin assists in obtaining required information and
helps with the completion of necessary paperwork for sale of vehicles and assists with and performs various
administrative and clerical duties relating to the sale for one or more of the following departments: Consignment, Factory,
Fleet/Lease or Commercial Account in accordance with corporate guidelines to ensure maximum dollar sales volume in
the most profitable way possible. Must know, practice and ensure company policies and procedures and state or federal
laws are always followed.
Responsibilities and Duties include but are not limited to the following:
Provide excellent customer service:
▪ Make sure customers receive prompt, efficient and courteous attention.
▪ Maintain a professional appearance, orderly work environment and friendly disposition.
▪ Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious
complaints or incidences.
▪ Respond in a timely manner to all customer inquiries relating to vehicles and titles.
Account Admin I – Specific Responsibilities
▪ Verify that vehicle information is accurately recorded and numbered for the sale.
▪ Schedule sale for accounts after completion of necessary pre-sale reconditioning and required paperwork.
▪ Verify title, bill of sale and VIN number are accurately recorded. May assist in preparation of titles, contracts, bill
of sale, pre-sale and post-sale reports and post reconditioning charges incurred.
▪ Communicate with the Mechanical Services Shop, Body Shop and Detail Shop for vehicle repairs and post
charges to vehicle account in a timely manner.
▪ Enter condition reports into AMS.
▪ Review condition report/vehicle for repairs/problems and set work orders in V-Trace for Mechanical and Body
Shop.
▪ Call in orders for Windshield, Dent Demon and other outside vendors.
▪ Verify the correct repair charges are submitted.
▪ Review, monitor and ensure compliance with contractual customer, contractor and supplier agreements in
conjunction with the accounting department.
▪ Set the order of the sale and ensure accurate preparation of contracts.
▪ Print stickers for sale per OHA guidelines.
▪ Represent vehicles on the block or attend block with sales representative on sale day.
▪ Communicate with customer for failed post sale inspections or arbitration.
▪ Process paperwork and checks following the sale, provide necessary paperwork to customers.
▪ For vehicle pick-up’s and disposition, schedule vehicles for pick up location.
▪ Assist in scheduling vehicles online for review. Assist in preparation and processing of post-sale information to
managers and customers.
▪ Assist in maintaining vehicle inventory for vehicle aging and first-in first-out process.
▪ Maintain knowledge of DMV laws and regulations pertaining to titles.
▪ Any other duties assigned by the Fleet Manager or designated manager.

Educational Requirements and Qualifications:
▪ High School Diploma or GED preferred.

▪ Previous account admin experience preferred.
▪ 3 to 5 years of office experience in an auction shop or auction office preferred.
▪ Effective customer relations, communication and interpersonal skills required.
▪ Proficiency with Microsoft Office Products required.
▪ The ability to type.
▪ Must have organizational skills, be detail oriented with the ability to multi-task.
▪ Ability to understand and adhere to Company policies in all areas.
▪ Must be qualified to operate a motor vehicle and possess and maintain a valid driver’s license.
Physical Requirements and Working Conditions:
The physical activity requirement of the position is Light to Medium Physical Work.
▪ Constant – sitting, watching, touching and fingering, listening, talking
▪ Frequent – standing, walking, reaching, feeling, grasping

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