Receptionist in Tracy, CA at KAR Auction Services

Date Posted: 10/9/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    18501 Stanford Road
    Tracy, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/9/2019

Job Description



Job Summary:  Reporting to the Office Manager or designated manager, the receptionist operates the main telephone switchboard, answers all incoming calls and connects them to the appropriate party in accordance with corporate guidelines.  Must know, practice and ensure that company policies and procedures and state or federal laws are always followed.  

Responsibilities and Duties include but are not limited to the following: 

1. Provide excellent customer service:  

§ Make sure customers receive a prompt, efficient and courteous greeting both on the phone and in person.

§ Properly direct all calls and visitors to the appropriate person and location.   

§ Maintain a professional appearance, orderly work environment.

§ Be thoroughly familiar with procedures for handling all aspect of customer service. 

§ Resolve any customer complaints in a friendly, courteous manner.  Advise the Office Manager of all serious complaints or incidences.

2. Purchasing:

§ Maintain and replenish office supplies as needed for all departments.

§ Maintain and replenish maintenance supplies as needed.

§ Schedule hotel reservations for ADESA clients as needed.

§ Ensure proper operating condition of the main telephone switchboard, and office copiers.  Schedule service for mechanical failures.

3. Administrative:

§ Print gate passes as requested.

§ Assist with receiving and transferring titles as necessary.

§ Recommend new customer services and procedures to the Office Manager or designated manager as needed.

§ Facilitate mail process incoming and outgoing daily via United States Postal Service and Federal Express to ensure appropriate paperwork is received in a timely fashion.

4. Other:

§ Practice and promote teamwork at all times.  Set a good personal example of attitude and performance.

§ Ensure proper follow-through on all directives, bulletins, schedules and accounting from the Office Manager or designated manager or other corporate sources.  Maintain a good flow of communication with the customers and office personnel. 

§ Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.  Report all incidents to the Manager. 

§ Practice and promote company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun. 

§ Be aware of all safety and security information and maintain a current list of emergency telephone numbers.

§ Maintain a current telephone list of employees, including their extensions and cell phone numbers. 

Qualifications:

§ High School Diploma or GED required.

§ Minimum one year receptionist or telemarketing experience preferred.  Good communication and customer service skills are required. 

Physical Requirements and Working Conditions: 

The physical activity requirements of the position are from Sedentary to Light Physical Work. 

Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. 

§ Constant – sitting, talking, watching, touching or fingering, listening, reaching, feelings, hearing, grasping 

§ Frequent – walking, stooping, crouching, lifting

§ Occasional – standing, pulling, pushing

§ Potential – kneeling, crawling, running, jumping, yelling or other rapid or forceful movement in emergency situations

This position is subject to both inside and outside environmental working conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with automobile operations and emissions

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